Privacy Policy

When you use Services (including our website and mobile apps) on this website and any subdomains of this website (collectively, the “Website”) to find, buy, rent, or sell real estate or connect with mortgage lenders or other real estate professionals, you are providing us with your data. This policy explains what information we collect, how we use it, and who we share it with, along with the rights and choices you may have with respect to your information. This policy applies to any of our websites or apps that link to this Privacy Policy. Read the United States Regional Privacy Notice for more details about how we handle Personal Information and how to exercise your rights.

Terms of Service
This Privacy Policy is governed by the Terms of Service, which includes all disclaimers of warranties and limitation of liabilities. All terms not defined separately in this Privacy Policy shall maintain the definition given to them in the Terms of Service.

To review other applicable terms and conditions that apply to this Privacy Policy, including, without limitation, intellectual property rights, representations and warranties, disclaimer of warranties, limitation of liability, and resolving disputes, please review the Terms of Service.

Sharing Your Information

Data will not be sold or shared with third parties for promotional or marketing purposes.

• Information You Ask Us to Share: We share information when you request us to. For example, if you contact an agent or lender through our platform, we send them the information you provide.
• Service Providers & Business Partners: We may provide information to service providers or partners who help us operate our business. They are only allowed to use the information for the service we've requested.
• Legal & Compliance Transfers: If required by law, such as in response to a subpoena or government request, we may share your information. We will notify you, if permitted, before sharing the information. We may also share data to enforce our legal rights or to protect public safety.
• Business Transfers: If Christian Saunders Real Estate is involved in a merger, acquisition, or sale, your personal information may be among the assets transferred. We may also disclose information for evaluation in the event of bankruptcy, liquidation, or other proceedings.
• Public and De-Identified Data: We may disclose publicly available or de-identified information without restrictions.
• AI Tools: We use internal and external AI Tools that process personal data. These tools may include machine learning, deep learning, natural language processing, and other cognitive technologies. We may also share non-identifiable information with these AI Tools.

Information Collected
When you use our Services, we collect a variety of information from and about you and your device(s). Some of this information identifies you directly (such as your name or email address), while some of it is associated with you through your account, profile, or device (like the homes you choose to save or your location data).

When you use aspects of our Services (such as creating an account), we may ask you for information about yourself, such as your name, email address, and phone number. If you use any mortgage tools included on our websites or apps, we might ask you for more sensitive information, such as your income and credit score. Additionally, if you voluntarily contribute any information, such as agent reviews or any comments you provide on a “request information” form, we’ll store that data as well. The sections below more fully describe what information we collect in connection with your use of our different Services.

You may also provide information about other people through our Services. For example, if you share a home listing with someone, we may collect that person’s email address as part of your account information.

Information You Provide

• Home Search: We may provide several tools to help you find a home to buy or rent. If you provide any search criteria when using our home search tools, such as the type of home or number of bedrooms, we save that information so that we can tailor your search results to what you’re looking for.
  We also help you connect with local real estate agents, property managers, mortgage loan officers, and other real estate professionals. If you choose to contact one of these individuals through our platform, we may ask for your name, email address, and phone number so that we can reach you and connect you with the right person.

Information We Collect Automatically

In addition to the information you give us directly, we collect certain information automatically as you use our services.

• Activity Information: We collect information about how you use our websites and mobile apps, such as your home search history, homes you view, what you’ve clicked on and other uses of our features, and the amount of time you spend looking at different parts of our websites.
• Device Information: We collect data about the browsers and devices you use to access our websites and apps. This includes browser or device model and settings, operating system, unique identifiers (including device ID), and the version of the app you’re using.
• We also collect data about how your browsers and devices interact with our services, including IP address, crash reports, system activity, and the date and time.
• Location Information: If you enable location services on your mobile device, we may collect the location of your device to provide you with location-based information, such as nearby homes and real estate professionals. You can turn off location services on your device if you prefer not to use this feature.
• We may also collect location information from your browser for similar purposes. Browser location services can be disabled through your browser settings.
• Cookies and Other Tracking Technologies: We may use cookies, pixel tags, web beacons, and similar technologies to gather information about how you interact with our services. This helps us improve your experience, personalize content, and track trends.
• Advertising: We use remarketing services (e.g., Google, Facebook) to advertise to past visitors of our site. Third-party vendors may use cookies to serve ads based on previous visits. You can adjust your ad preferences through settings on Google, Facebook, and other platforms, or opt-out entirely through browser plugins.

Permitted Use of Personal Information
Christian Saunders Real Estate uses your Personal Information to provide you products and services, such as to fulfill your requests for properties or to help personalize our offerings to you. We also use your Personal Information to support our business functions, including fraud prevention, marketing, and legal functions. To do this, we may combine personal and non-personal information collected online and offline, including from third-party sources. Personal and non-personal information will be used to:

• Fulfill Requests: To fulfill your requests for products and services and communicate with you about those requests.
• Understand Customer Behavior: To better understand customer behavior so we can improve our marketing and advertising efforts, and enhance our services.
• Protection: To protect the security and integrity of our websites, mobile services, and business.
• Legal Compliance: To comply with legal and/or regulatory requirements.
• Promotional Messaging or Advertising: With your consent, we use your contact information to recommend services that might be of interest to you, send marketing messages, or notify you about upcoming events. You can unsubscribe from these emails at any time by following the instructions in the promotional emails.
• Providing & Improving Our Services: We use your information to deliver our services, return search results, and improve and develop new offerings. We may communicate with you about our services via phone or email, especially to assist with inquiries or issues.
• Connecting You with Real Estate Professionals: We use your information to connect you with real estate professionals, like agents or lenders, when you request it. We may contact you first to ensure you're connected with the right person.
• Personalizing Your Experience: We use the information collected to personalize services, content, and advertising, offering results and experiences tailored to your preferences.
• Other Uses: We may use your information to detect and prevent fraud or other illegal activities, enforce our Terms of Service, and protect the rights and property of Christian Saunders Real Estate and its customers.

List of Sub-Processors

As of the date of this agreement, we engage the following sub-processors that may process Personal Data:

(List of Sub-Processors)

Sub-processor (Entity Name)

Service Provider's Location

Provided Service

Amazon Web Services (AWS)

USA

Infrastructure as a Service and Platform as a Service

Google Cloud Platform (GCP)

USA

Natural Language Understanding

OpenAI

USA

Generative AI

Vonage

USA

Cloud Communication Service Provider

Bandwidth

USA

Communication Platform for Messaging Service

Lob

USA

Automated direct mail and postal service provider

MailParser

USA

Mail Parsing Service

Twilio

USA

Cloud Communication Service Provider

Home Junction / Attom Data

USA

Listing Data Analysis

Your opt in/opt out choices
You may “opt in” and/or “opt out” of certain uses of your Personal Information. For example, you may have the opportunity to choose whether you would like to receive email or text correspondence from us. Your Personal Information will not be shared with third-party service providers unless you give consent. You will have the opportunity to opt out of marketing emails by clicking the “opt out“ or “unsubscribe” link in the emails you receive. You will have the opportunity to opt out of marketing text messages by responding to these text messages using supported opt-out keywords provided to you. You can also request this by sending a request to kstafirny@altamit.net. If you would like to opt out of your information being shared with our AI Tools, please send a request via email to kstafirny@altamit.net.

Please take note that if you opt out of receiving promotional correspondence from us, we may still contact you in connection with your relationship, activities, transactions, and communications with us.

Data Security
We implement reasonable physical and electronic safeguards to help prevent unauthorized access of, maintain data security for and correctly use the personal information you have provided or that we otherwise collect through our services. However, while such efforts are intended to ensure the confidentiality of your personal information available to us as a result of your use of the services, we cannot and do not warrant or guarantee the absolute safety and security of your personal information. We work to protect the security of your personal information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. To assist in keeping your personal information safe, you must use an SSL-enabled browser. It is important for you to protect against unauthorized access to your password, your computer and your mobile device(s). Be sure to sign off when finished using a shared computer. Additionally, change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

If you become a member of our website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your device, and you agree to and accept sole responsibility for any and all activities that occur under your account or password. You also agree to notify us immediately of any unauthorized use of your account or password, or any other breach of security.

This Website is based in the United States and the information we collect is governed primarily by U.S. law. Where we are subject to the privacy laws of other countries, we comply with those requirements. If you access or use our services or provide information to us, your information will be processed and stored in the United States, where you may not have the same rights and protections as you do under your local law.

If you are located in Canada, this section applies to you
We may process your information if you have given us specific permission (i.e., express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e., implied consent). You can withdraw your consent at any time.

In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:

• If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
• For investigations and fraud detection and prevention
• For business transactions provided certain conditions are met
• If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
• For identifying injured, ill, or deceased persons and communicating with next of kin
• If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
• If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
• If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
• If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
• If the collection is solely for journalistic, artistic, or literary purposes
• If the information is publicly available and is specified by the regulations

Children's Online Privacy Protection Act
We are in compliance with the requirements of COPPA (Children's Online Privacy Protection Act); we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older. If we learn that we have mistakenly collected personal information from a child under age 13, we will delete that information as soon as possible. If you believe that we might have information from or about a child under age 13, please contact us via kstafirny@altamit.net.

CAN-SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

To be in accordance with CAN-SPAM we agree to the following:

If at any time you would like to unsubscribe from receiving future emails, you can email us at kstafirny@altamit.net and we will promptly remove you from ALL correspondence.

Contact us

If you have any questions or comments about this Privacy Policy, or if you would like to review, delete, or update information we have about you or your preferences, you can contact us with the following information:

Jesse@christiansaunders.com
Christian Saunders Real Estate
771 E Drinker St, Dunmore, Pennsylvania, 18512, USA

Your Opt-In/Opt-Out Choices
You may “opt in” and/or “opt out” of certain uses of your Personal Information. For example, you can choose whether you would like to receive email or text correspondence from us. Your Personal Information will not be shared with third-party service providers unless you give your consent. You can opt out of marketing emails by clicking the “opt out” or “unsubscribe” link in the emails you receive. You can also opt out of marketing text messages by responding with the supported opt-out keywords. To opt out of sharing your information with our AI Tools or for other inquiries, please send a request to support@christiansaunders.com.

Please note that opting out of promotional messages does not prevent us from contacting you regarding your account, transactions, or any ongoing communications related to your relationship with us.

Data Security
We implement reasonable physical and electronic safeguards to prevent unauthorized access, maintain data security, and correctly use the personal information we collect. While we strive to protect your personal information through measures like Secure Sockets Layer (SSL) software, no security system is entirely foolproof. You can help protect your data by using strong, unique passwords, regularly changing them, and ensuring your browser supports SSL encryption.

If you create an account on our website, you are responsible for maintaining the confidentiality of your username and password. You must notify us immediately if you become aware of any unauthorized use of your account. Access to our website and services is governed primarily by U.S. law. Information collected from international users will be processed and stored in the United States, and may not receive the same legal protections as in your country.

If You Are Located in Canada
If you are located in Canada, we process your information in accordance with Canadian privacy laws. You may withdraw your consent at any time by contacting us at jesse@christiansaunders.com. In specific cases, we may process your information without your consent if it is necessary for fraud detection, legal compliance, or business transactions.

Children's Online Privacy Protection Act (COPPA)
In compliance with COPPA, we do not knowingly collect personal information from children under 13 years of age. If we become aware that we have collected information from a child under 13, we will delete it promptly. If you believe we have collected information from a child under 13, please contact us at support@christiansaunders.com.

CAN-SPAM Act Compliance
To comply with the CAN-SPAM Act, we commit to ensuring that recipients can easily unsubscribe from commercial emails. If you wish to unsubscribe from future email communications, simply email support@christiansaunders.com, and we will promptly remove you from our mailing list.

Contact Us
If you have any questions or comments about this Privacy Policy, or if you would like to review, delete, or update your information, please contact us at:

• Address: 2878 Merrick RD, Bellmore, NY 11710, USA
• Phone: +1 (888) 377-2582
• Email: jesse@christiansaunders.com